Last updated: June 2026

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This Privacy Policy explains how Speak Out Support collects, uses and protects personal information when you use our website or contact us about our services.

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Speak Out Support is a Lasting Power of Attorney support service created by the charity Speak Out in Hounslow. We provide clear, practical and accessible support for individuals, families and carers who need help understanding Lasting Powers of Attorney, Deputyship and related future planning matters.

We are committed to handling your personal information carefully, respectfully and lawfully.

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Who We Are

Speak Out Support
2-03 QWest
1110 Great West Road
Brentford
TW8 0GP

Phone: 07873 360 708
Email: info@speakoutsupport.co.uk
Website: www.speakoutsupport.co.uk

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For the purpose of data protection law, Speak Out Support/Speak Out in Hounslow is responsible for deciding how your personal information is collected and used.

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What Information We Collect

We may collect personal information when you:

• Fill in a contact form on our website

• Email, call or message us

• Ask us about Lasting Power of Attorney support

• Ask us about Deputyship or future planning support

• Use our services

• Give us information during meetings, calls or appointments

The information we collect may include:

• Your name

• Your email address

• Your phone number

• Your address, if needed

• Details about your enquiry

• Information about your family or support network, where relevant

• Information needed to help with Lasting Power of Attorney or Deputyship support

• Communication records between you and Speak Out Support

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Depending on the support you ask for, we may also receive more sensitive information, such as information about health, disability, care needs, mental capacity, family circumstances or financial matters.

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We will only ask for information that is needed to respond to your enquiry or provide our services.

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How We Use Your Information

We may use your personal information to:

• Respond to your enquiry

• Contact you about our services

• Arrange calls, meetings or appointments

• Understand what support you need

• Help you with Lasting Power of Attorney forms and guidance

• Help you understand Deputyship options

• Support communication with relevant organisations, where you have asked us to do so

• Keep records of the support we provide

• Manage safeguarding, legal or professional responsibilities

• Improve our services and website

We will not sell your personal information to anyone.

 

Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful reason for using your personal information.

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Depending on the situation, we may rely on one or more of the following lawful bases:

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Consent

We may use your information where you have given us clear permission, for example where you ask us to contact you or provide specific support.

Contract or Pre-Contract Steps

We may use your information where it is needed to provide a service you have requested or to take steps before providing that service.

Legitimate Interests

We may use your information where it is necessary for our legitimate interests, such as responding to enquiries, keeping appropriate records and managing our services, provided your rights and freedoms are protected.

Legal Obligation

We may use or keep certain information where we are required to do so by law.

Vital Interests

In rare situations, we may use information where it is necessary to protect someone’s life or immediate safety.

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Sensitive Personal Information

Some information needs extra protection under data protection law. This is sometimes called special category data.

This may include information about:

• Health

• Disability

• Mental capacity

• Care needs

• Ethnic background

• Religious beliefs

• Other sensitive personal circumstances

We will only use this type of information when it is necessary and appropriate. This may be because you have given explicit consent, because it is needed to provide support, or because there is another lawful reason under data protection law.

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We will treat sensitive information with particular care.

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Information About Other People

Sometimes you may give us information about someone else, such as a family member, person you care for, attorney, deputy or professional involved in support.

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Where possible, please make sure the person knows you are sharing their information with us.

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We will only use this information for the reason it was provided and where it is necessary for the support being requested.

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How We Store Your Information

We take reasonable steps to keep personal information safe and secure.

This may include:

• Using secure digital systems

• Limiting access to people who need the information

• Keeping records organised and protected

• Avoiding unnecessary collection of information

• Deleting information when it is no longer needed

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No website or email system can ever be completely secure, but we take care to protect the information we hold.

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How Long We Keep Your Information

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We only keep personal information for as long as necessary.

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How long we keep information may depend on:

• The type of support we provided

• Whether there are ongoing enquiries or services

• Legal, financial, safeguarding or insurance requirements

• Whether we need to keep records for accountability

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When information is no longer needed, we will delete it securely or anonymise it where appropriate.

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Who We May Share Information With

We will not share your personal information unless there is a clear reason to do so.

Depending on the support you ask for, we may share relevant information with:

• The Office of the Public Guardian

• The Court of Protection, where relevant

• Health or care professionals, where appropriate

• Family members, attorneys, deputies or representatives, where you have asked us to

• Professional advisers

• Safeguarding authorities, where necessary

• Website, email or IT service providers who help us operate securely

We will only share the information that is necessary.

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We may also share information if required by law, regulation, safeguarding duties or legal proceedings.

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Website Forms and Cookies

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Our website may collect information when you complete a contact form or interact with the site.

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The website may also use cookies or similar technologies to help the website function, improve user experience, or understand how visitors use the site.

Cookies are small files stored on your device. You can usually manage or disable cookies through your browser settings.

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If the website uses analytics, this may help us understand general website activity, such as which pages are visited. This information is usually used in a way that does not directly identify individual visitors.

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Links to Other Websites

Our website may include links to other websites, such as Speak Out in Hounslow, government websites or other helpful resources.

We are not responsible for the privacy practices or content of other websites. You should read their privacy policies before sharing personal information with them.

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Your Data Protection Rights

You have rights under data protection law.

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Depending on the situation, you may have the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct information that is wrong or incomplete

• Ask us to delete your information

• Ask us to restrict how we use your information

• Object to how we use your information

• Ask us to transfer your information to another organisation

• Withdraw consent where we rely on consent

Some rights may not apply in every situation, but we will always explain our response clearly.

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To make a request, please contact us using the details below.

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Contact Us About Privacy

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Speak Out Support
Email: info@speakoutsupport.co.uk
Phone: 07873 360 708
Address: 2-03 QWest, 1110 Great West Road, Brentford, TW8 0GP

 

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve the issue.

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You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection.

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Information Commissioner’s Office
Website: www.ico.org.uk
Phone: 0303 123 1113

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

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Any updates will be published on this page with a new “last updated” date.